Case Management Along the Continuum

Conference Overview

Case management is being challenged to increase its focus on managing high risk clients within and outside the hospital environment. New legislative and regulatory changes are moving us towards a greater accountability for quality patient management. How do these new regulatory changes influence the practice of case management? What tools can we use to ensure effective communication at the appropriate level of care? These questions and more will be addressed in our 16th annual Case Management along the Continuum Conference being held in Nashville this fall.

Highlights and Benefits

• Two full day Pre-Conferences, “Case Management Boot Camp” and “Inpatient versus Outpatient: Reacting or Responding to the Increasing Audit Environment”.
• Updates on the implementation of legislative and regulatory changes including RACS, MIPS and Other medicare challenges.
• Patient Rights and Patient Safety Issues impacted by case management.
• Analysis of liability issues, and reimbursement practices under the new Medicare guidelines for patient transitions.
• Managing the Uninsured, Hospital Finance 101, and Dealing with Disruptive Behaviors Among Physicians and Case Managers.
• The hopping musical sounds of Nashville.

Fine-tune your practice and network with colleagues in the fun-filled city of Nashville. Join us at THE program that addresses your best practice needs!

Planning Committee

Jackie J. Birmingham, MS, BSN, RN, CMAC
Vice President, Curaspan Health Group, Inc.

Toni G. Cesta, PhD, RN, FAAN
Senior Vice President, Lutheran Medical Center

Susan Erickson, MPH, RN
Director, Central Transfer for Service and Utilization Management, Scripps HealthPlan Services

Karen Games, BSN, RN
Director of Performance Management Improvement
Tenet Hospitals

Joyce A. Mosier, MBA, RN, CPHQ, ACM
Senior Consultant, 3M Health Information Systems Consulting Services

Julie Malone, MA, RN
Program Manager • Contemporary Forums

Conference Objectives

Upon completion, the experienced clinician will be able to:

• Examine changes in legislation and regulatory standards in relationship to case management and utilization review.
• Identify communication techniques that help maximize trust and a team perception among colleagues, physicians, patients and administration.
• Describe techniques for measuring meaningful case management outcomes.
• Analyze legal issues and management strategies within case management practice.
• Explore the current concepts and future trends of Disease Management and Community Case Management.
• Relate the challenges of addressing patient safety and patient rights to the practice of evidence-based case management practices.

Who Should Attend?

• Case Managers and Directors, any setting
• Utilization Review Staff and Managers
• Discharge planners/Managers
• Educators
• Consultants
• Care Coordinators/Managers
• Documentation Review Specialists

Conference Program

Sunday, November 15 | Monday, November 16 | Tuesday, November 17 | Wednesday, November 18

Pre-Conference A

Inpatient versus Outpatient: Reacting or Responding to the Increasing Audit Environment

Sunday, November 15

Deborah K. Hale, CCS

This full day Conference will help you recognize the organizations that have responsibility for identifying Medicare and Medicaid improper payments, examine Medicare’s regulatory guidance for distinguishing between an appropriate inpatient admission and observation status as well as develop internal processes that support compliant level of care (inpatient vs. outpatient).

7:00 a.m.	Pre-Conference A Registration • Check-in
8:00	RAC, MAC, RVC, ZPIC, CERT, MIC and MFCU?
	Who are they? What do they want? What does this have to do with Case Management?
8:30	Interpreting Level of Care Regulations
	Observation Status Inpatient Status Physician’s order for level of care Inpatient Only Procedures
10:00	Refreshment Break
10:15	Interpreting Level of Care Regulations (continued)
	Inpatient following Outpatient Surgery Outpatient Status
10:45	Case Studies for Determining Level of Care
11:45	Lunch Break
1:00 p.m.	Reaction Strategies The Denial Danger Zone “What Not to Do and Why”
2:30	Refreshment Break • Exhibits
2:45	Response Strategies
	Case Management Protocol Clinical Decision Unit Appealing Proposed Level of Care Denials What to do when the claim is denied and the auditor is right.
4:25	Adjourn

Back to Top

Pre-Conference B

Case Management Boot Camp

Sunday, November 15

Toni G. Cesta, PhD, RN, FAAN
Beverly Cunningham, MS, RN

This all day workshop will be practical, pragmatic and will be applicable to your everyday practice. At the end of this boot camp you will be able to identify the roles and responsibilities of an effective case manager; develop strategies to improve your current role. Directors will be able to identify strategies to support and develop staff case managers as well as understand the role of the case manager in patient flow.

7:00 a.m.	Pre-Conference B Registration • Check-in
8:00	Roles and Models
9:15	Operationalizing Utilization Management
10:00	Refreshment Break
10:15	Operationalizing Utilization Management (continued)
11:00	Operationalizing Discharge Planning: Managing Length of Stay
12:30 p.m.	Lunch Break
1:30	The Role of the Case Manager in Pt Flow
2:30	Refreshment Break
2:45	Measuring Case Management Outcomes
3:30	Communication Strategies for Case Managers
4:10	Adjourn

Back to Top

Main Conference

Monday, November 16

7:00 a.m.	Main Conference Registration Check In • Exhibits
8:00	Federal Regulation Initiatives Across the Continuum of Case Management Jackie J. Birmingham, MS, BSN, RN, CMAC
9:00	Patient Safety: Opportunity for Case Managers Elizabeth Lemons, MBA, BSN, RN
9:45	Refreshment Break • Exhibits
10:15	Reimbursement 2010: Medicare’s Inpatient and Outpatient Reimbursement and Value Based Purchasing Initiatives Deborah K. Hale, CCS
11:00	Evidence-Based Practice for Case Management Margo MacRobert, MS, RN, CCM, NEA-BC
11:45	Questions and Discussion Faculty Panel
12:15 p.m.	Lunch Break
1:45	Disruptive Physician Behavior: Case Managers and Physicians Focus on Improvement John Zelem, MD, FACS
2:30	Patient Throughput: A Proactive Model to Improving Quality, Service and Efficiency Holly Rimmasch, MS, RN
3:15	Refreshment Break • Exhibits
3:45	Case Managing the Uninsured: Creating a Safety Net Post Discharge Bonnie A. Pilon, DSN, RN, BC, FAAN
4:30	Questions and Discussion Faculty Panel
5:05	Adjourn

Back to Top

Tuesday, November 17

During each Concurrent Session, 4 topics are presented simultaneously. Indicate your selections on Registration Form.

7:00 a.m.	7:00 a.m.
8:00 a.m.	CONCURRENT SESSIONS #1
#11	Community Case Management: The Collaborative Roles of Advanced Practice Nurses and Physicians Margo MacRobert, MS, RN, CCM, NEA-BC Describes the roles of the team members in a community case management model; discusses proactive measures to enhance communication between hospital and community teams.
#12	Effective Utilization Management: Daily Actionable Items More Than LOS Ronald L. Kaufman, MD, MBA, FACP, FACHE Examines where Medicare Conditions of Participation involve Case Management; discusses what is meaningful and actionable; explores additional areas for Case Management focus.
#13	A Day in the Life of a Case Manager and Social Worker Team: The Case Management Process in Action Toni G. Cesta, PhD, RN, FAAN Nurse Case Managers and Social Workers have different but complimentary skill sets. Focuses on tools and techniques for how best to optimize each discipline’s unique skill sets to achieve best outcomes .
#14	Admission by Case Management Protocol Steve Winbery, MD, PhD Offers a case management approach; includes protocols to ensure that acute care admissions meet criteria; discusses strategies to reduce denials and improve documentation.
9:15	Room Change
9:30	CONCURRENT SESSIONS #2
#21	24/7 Case Management: Get It Right from the Start Because There are Consequences Including False Claims Act Karen Games, BSN, RN Paul Hackman, Esq. Describes a process for applying timely uniform admission criteria. Discusses the appropriate use of Medicare’s Condition Code 44. Explains the False Claims Act penalties, providing examples of sentinel cases where penalties were levied.
#22	Predictive Health Modeling: Its Application to Case Management Processes Lynn Cunningham, MS, MBA Predictive Health is the application of science and technology in new ways that permits the definition of health as more than the absence of disease. Describes this model and implications for case management.
#23	Emerging Roles that Interface with Case Management: Nurse Navigators, Clinical Nurse Leaders, Clinical Nurse Specialists Bonnie A. Pilon, DSN, RN, BC, FAAN Acute and chronic illness management across multiple venues continues to evolve. Hospitals, health plans, government and educational institutions are introducing and in some cases reintroducing, roles and strategies to meet the challenges. What are these emerging approaches and how do they interface with case management programs?
#24	Transition Planning: Using the Case Management Process for Effective Patient Discharge Jackie J. Birmingham, MS, BSN, RN, CMAC How can you fit planning for the next level of care into an unbelievably short LOS in an acute care setting? Reviews the case management process and gives practical strategies to prepare a patient for discharge at the appropriate time to the appropriate place without losing the beat.
10:45	Refreshment Break • Exhibits
11:15	CONCURRENT SESSIONS #3
#31	Readmissions: A Quality Indicator with Direct Links to Patient Care: What Case Managers Can Do to Minimize Avoidable Readmission Ginny Tacker, MBA, BSN Focuses on key behaviors and practices that will help you anticipate and ensure patients and families have what they need at discharge and prevent avoidable readmissions.
#32	Chronic Disease Update: The State of Disease Management Programs and a High Risk Chronic Care Model Case Study Susan Erickson, MPH, RN Bonnie A. Pilon, DSN, RN, BC, FAAN Provides an overview of the current status of disease management programs, and a case study describing a successful chronic care model. Explores Disease Management, the marketplace response and what is on the horizon. Case study presents a successful chronic care model to manage the health of 15,000 member population from prevention to acute care.
#33	UM/DRG Coding: What You Write is What is Coded – What is Coded is Used for Payment, Profiling, Research and RAC; It All Circles Back to UM / Case Management!!!! Joyce A. Mosier, MBA, RN, CPHQ, ACM Defines the concepts of hospital and physician profiling; Uses examples to correlate documented terminology to their impact on profiling, research, payment and RAC risk.
#34	Anti-Dumping Regulations: A Case Study Review Paul Hackman, Esq. Diagrams multiple relationships that govern patient admission, transfer and discharge policies.Distinguishes legal duties from standards of professionalism; describes salitent points of OIG advisories related to patient dumping.
12:30 p.m.	Lunch Break
2:00	CONCURRENT SESSIONS #4
#41	Patient Choice: Which Level, Who Decides When and Where? Jackie J. Birmingham, MS, BSN, RN, CMAC Focuses on how to assess for the most appropriate next level of care, how to offer ‘choice’ and what to do when things get ‘complicated’ by patients choosing something ‘way out there!
#42	Point of Access Case Management AKA ER Case Management: Best Practices Ginny Tacker, MBA, BSN Discusses how to collaboration with ED physicians, staff, developing partnerships with payers and community providers to proactively manage the ED patient population. Outlines how to anticipate and facilitate transition of care needs, ensure the right level of care at the right time identify core measures and present on admission cases.
#43	Finance 101: “Do the Right Thing” How Case Managers Contribute to Improving Margin While Providing High Quality Care and Improving Patient Satisfaction Warren E. Beck, MBA Offers a basic understanding of reimbursement systems and the impact that payment variation can have on margin; relates good case management to quality, patient satisfaction and margin..Explains how “doing the right thing” can still lead to strong financial performance.
#44	Dispute Management: Hospital vs. Payer vs. Contract Issues Karen Games, BSN, RN The hospital writes the contract, you won’t work within it. What you need to know to prevent disputes over care provided to your patients. Reviews significance of monitoring, trending and managing disputes; includes common pitfalls that lend to disputes, and examples of tools.
3:15	Refreshment Break • Exhibits
3:45	CONCURRENT SESSIONS #5
#51	Physician Advisor Collaboration: A Vital Relationship in a Stressful Environment Mark Miani, MD With new regulations and more questions, hospitals are turning to physician advisors and case management to address these issues and take on more responsibility. Discusses the evolving role of the physician advisor, maximizing the effectiveness and measuring success.
#52	Managing Length of Stay: Identifying and Facilitating Long Length of Stay Patients Toni G. Cesta, PhD, RN, FAAN Who are your long length of stay patients? Do they need to be in the hospital or can they be managed elsewhere? This practical session will focus on our most challenging patients, the clinically complex and the difficult to discharge and how to proactively manage them.
#53	Documentation Isn’t Only for Documentation Specialists: Using the Dynamics of SBAR to Describe the Dynamics of Case Management Jackie J. Birmingham, MS, BSN, RN, CMAC What is documented not only reflects what is going on with patients, but reflects on the quality and effectiveness of what you do for the patient, and how you do it. This session will provide practical information on what should be documented by case managers and practice on how to do it using SBAR.
#54	The Gap Analysis: A Process for Integrating Performance Improvement within Case Management Karen Games, BSN, RN Provides an example of the process of Gap Analysis from admission through discharge. Explores how to identify gaps and develop actionable items to improve departmental processes and bedside case management.
5:00	Adjourn
5:30	Evening Excursion to Opryland Mills Mall & Hotel Join your colleagues for an evening of shopping, dining and exploration at the world famous Opryland Hotel and Opry Mills Mall. Explore Opryland’s grand southern mansion, lush landscape and casual or fine dining options. You’ll enjoy shopping the outlets at Opry Mills Mall or catching a performance of the Grand Ole Opry. Buses will leave the Loews at 5:30 p.m. and return at 9:30 p.m. Cost is $15 per person and does not include dinner or performance. Please make your reservation on the Conference registration form by November 1. No refunds will be given after that date and this tour is subject to cancellation if a minimum number of reservations is not received.

Back to Top

Wednesday, November 18

8:00 a.m.	Where Will Medicare Look Next? RACS, MACS and MIPS and Alphabet Soup of Challenges Mark Miani, MD
9:00	Working with Hospitalists; Hospitalists Working with You David Reyes, MD
9:45	Refreshment Break
10:15	Is Something Wrong with Patient Rights? The Challenge of Balancing These Rights in a Complex Healthcare System Julia C. Morris, MSN, RN, JD
11:00	Complex Patient Situations in Case Management: Challenge the Panel of Experts Susan Erickson, MPH, RN - Moderator Julia C. Morris, MSN, RN, JD David Reyes, MD Ginny Tacker, MBA, BSN
12:00 p.m.	Questions and Discussion Faculty Panel
12:30	Conference Summary and Evaluation
12:45	Adjourn

Back to Top

Conference Faculty

Warren E. Beck, MBA Vice President of Finance-Clinical Enterprise Vanderbilt University Medical Center	Margo MacRobert, MS, RN, CCM, NEA-BC Executive Director of the Institute for Evidence-Based Practice in Case Management Assistant Dean, College of Nursing University of Oklahoma Health Sciences’ Center
Jackie J. Birmingham, MS, BSN, RN, CMAC Planning Committee Member Vice President, Curaspan Health Group, Inc.	Julia C. Morris, MSN, RN, JD (Invited) General Counsel, Vanderbilt University Medical Center
Toni G. Cesta, PhD, RN, FAAN Planning Committee Member Senior Vice President, Operational Efficiency Capacity Mgmt Lutheran Medical Center	Joyce A. Mosier, MBA, RN, CPHQ, ACM Planning Committee Member President, Kentucky Tennessee Chapter, ACMA Senior Consultant, 3M Health Information Systems
Beverly Cunningham, MS, RN Vice President, Clinical Performance Improvement Medical City Dallas Hospital	Mark Miani, MD Senior Medical Director Director of Regulatory Affairs for Executive Health Resources (EHR) Newtown Square, Pennsylvania
Lynn Cunningham, MS, MBA Administrative Director, Predictive Health Initiative Center Emory University	Bonnie A. Pilon, DSN, RN, BC, FAAN Senior Associate Dean for Faculty Practice School of Nursing, Vanderbilt University
Susan Erickson, MPH, RN Planning Committee Member Director, Central Transfer Center & Utilization Management Scripps Health Plan Services	David Reyes, MD Medical Director - Hospitalist Group of Southern Hills Chief of Medicine - Southern Hills Hospital
Karen Games, BSN, RN Planning Committee Member Director of Performance Management Improvement Tenet Hospitals	Holly Rimmasch, MS, RN Assistant Vice President of Clinical Services Intermountain Health Care
Paul Hackman, Esq. Hospital Compliance and Privacy Officer Desert Regional Medical Center, Tenet Healthcare	Ginny Tacker, MBA, BSN Director, Care Management St. Thomas Hospital
Deborah K. Hale, CCS President, Administrative Consultant Service, LLC	Steve Winbery, MD, PhD Vice President and Senior Medical Advisor Medical Director of Review, Q Source
Ronald L. Kaufman, MD, MBA, FACP, FACHE Chief Medical Officer, Tenet California	John Zelem, MD, FACS Senior Physician Advisor Director of Regulatory Affairs for Executive Health Resources (EHR) Newtown Square, Pennsylvania
Elizabeth Lemons, MBA, BSN, RN Vice-President of Clinical Effectiveness Baptist Health System

Accreditation

A Certificate of Attendance is given upon completion of course requirements, enabling you to register your credit with the appropriate licensing boards or associations. To apply for credit not listed below, use the procedure established by the specific organization. Additional brochures and evaluation forms provided upon request.

Nurses and Nurse Practitioners

Pre-Conference A: 6.5 ANCC contact hours • 8.0 CA BRN contact hours
Pre-Conference B: 6.5 ANCC contact hours • 8.0 CA BRN contact hours
Main Conference: 17 ANCC contact hours • 20 CA BRN contact hours

Contemporary Forums is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Contemporary Forums is approved by the California Board of Registered Nursing, Provider #04516.

(CA BRN contact hour = 50 minutes)

Social Workers/Marriage, Family & Child Counselors

Pre-Conference A: 6.5 hours
Pre-Conference B: 6.5 hours
Main Conference: 17 hours

This Conference has been approved by the Washington Chapter, National Association of Social Workers (NASW) for Licensed Social Workers, Licensed Marriage & Family Therapists and Licensed Mental Health Counselors, Provider #1975-148.

This course meets the qualifications for continuing education credit hours for Marriage, Family & Child Counselors and/ or Licensed Clinical Social Workers as required by the California Board of Behavioral Sciences, Provider #PCE771.

Case Managers, Certified Disability Management Specialists, and Certified Rehabilitation Counselors

Pre-Conference A: 6.5 clock hours
Pre-Conference B: 6.5 clock hours
Main Conference: 17 clock hours

Application has been made for the listed hours from the Commission for Case Manager Certification, Commission for Disability Management Specialist Certification, and Commission for the Certification of Rehabilitation Counselors.

Other Professionals

Pre-Conference A: 6.5 hours
Pre-Conference B: 6.5 hours
Main Conference: 17 hours

You will receive a Certificate of Attendance verifying your attendance at this course. Please comply with the guidelines of the appropriate boards, organizations or agencies in registering your credit.

Exhibits

To enhance your educational experience, we are inviting representatives from professionally relevant companies, organizations and hospitals to exhibit equipment, supplies, services and career opportunities. The schedule provides participants time for one-on-one discussion with exhibitors. For exhibit space availability or additional information:

Call the Exhibitor Information Line: (925) 828-7100, Ext. 5260

For prospectus information

Email: exhibits@cforums.com

Location

Nashville

Come to Nashville and discover the music and magic that makes this a city like no other in the world. Known as “Music City, USA”, Nashville is the home of the Grand Ole Opry, America’s longest-running live radio show. You won’t want to miss the Country Music Hall of Fame or the variety of other music venues where you’ll hear everything from country to bluegrass, jazz and swing. Or how about a little two-steppin’ or a line dance lesson at the Wild Horse Saloon? Step back in time at Belle Meade Plantation or visit The Hermitage, home of President Andrew Jackson, with its lush grounds and magnificent mansion. Experience “Shoppertainment” at Nashville’s newest attraction, Opry Mills, featuring a variety of stores, restaurants and entertainment venues under one roof.

Located in thriving downtown Nashville, the Renaissance Nashville Hotel is truly a showplace with its four story atrium, two excellent restaurants and beautifully-appointed guest rooms. Hotel amenities include a fully-equipped fitness center, whirlpool and sauna as well as an indoor heated pool and outdoor sundeck. From the hotel you can stroll down to visit unique shops and restaurants including the Market Street Brewery, Hard Rock Café, and the Wildhorse Saloon where you can kick up your heels to a lively country band. Whatever your interests, come feel the beat of Nashville at “Case Management Along the Continuum” where you’ll experience outstanding education, unparalleled entertainment and an unforgettable experience! For additional information, contact The Nashville Convention & Visitors Bureau at (615) 259-4730 or visit their website at www.nashvillecitysearch.com. For tickets and information about the Grand Ole Opry, visit www.opry.com.

Hotel/Travel

Hotel Accommodations

Special group rates are in effect for participants and their guests, based on room availability.

You must make your reservation early and before the “hotel room block release date” listed for each hotel. Rooms may sell out before this date so be sure to make your reservation now. After the release date, rooms and group rates may no longer be available so call the hotel for availability.

For room reservations, call the hotel and inform them that you are attending the Contemporary Forums’ Conference Hospital Case Management Administration and/or Case Management Along the Continuum. Request a confirmation number and written confirmation of your reservation.

Contact the hotel regarding cancellation policy. For arrivals after 3 p.m., please call the hotel on the day of travel to reconfirm reservations.

For assistance in locating a roommate, call Contemporary Forums at (800) 377-7707, Ext. 0.

This Conference will be held at the Renaissance Nashville Hotel, 611 Commerce Street, Nashville, TN 37203, (615) 255-8400.

Hotel room block release date: September 16

Rates: $259 single/double
Rates are per room and subject to prevailing state and local taxes.

Reservations must include a first night’s deposit.

For room reservations call (800) 233-1234, 24 hours daily. For additional hotel information, call the Hyatt Regency Chicago at (312) 565-1234.

Travel Discounts

Contemporary Forums has a special discount agreement with United Airlines unavailable to the general public. To obtain these special Conference fares either go online at www.united.com or call the Special Meeting Desk at (800) 521-4041, Account Code 510CW. Ticketing and payment can be done directly by you or through your travel agent. To ensure the best flights and times, since seats are limited, make your reservations early. Fares are guaranteed at the time of ticket purchase.

Relax and stretch out before and after you hit the convention floor—you can now enjoy JetBlue’s award-winning service and roomy leather seats for less!

Traveling as a group of five or more - Use JetBlue’s Meetings & Convention program to receive a customized fare. Simply call our dedicated desk at 888-JETBLUE, prompt 4. Your group will also receive one free change waiver per traveler.

Hertz is the official car rental agency for the Conference. Special rates will be in effect throughout the Conference as well as one week before and after. To obtain the special rates, call HERTZ at (800) 654-2240 and refer to Contemporary Forums plus the Conference discount code CV# 03000223.

Fees

Registrations must include full tuition payment to be accepted. Registrations faxed without payment will not be processed. Confirmation is sent by email if your completed registration form and payment are received two weeks before the Conference begins. Since Conference registration and hotel rooms are limited, early registration is advised.

Out of consideration to registrants, children of any age and spouses may not attend the sessions.

Tuition Fee (U.S. Funds)
	Pre-Conference	Main Conference (Includes One Lunch)
Early Fee*	$285	$675
Regular Fee	$335	$740

*Payments postmarked or telephone/fax registration made with credit card on/before October 5, 2009

Your tuition includes Certificate of Attendance, refreshment breaks and Conference Guide.

Group Discounts (Mail, fax or call in together – no online registration available)

Tuition discounts are given to groups of 3 or more registering for the complete Main Conference. Discounts do not apply to the Pre-Conference(s). To qualify for the group discount, all registration information must be complete for all group members, payment included and forms sent together. If faxing, list all group members on cover sheet. Subtract the discount from the tuition fee. Groups may not be formed after individual registrations are received.

• $25 per person discount for 3 or 4 in a group
  $45 per person discount for 5 or more in a group

Method of Payment for Tuition

Make payment by check (payable to Contemporary Forums and enclose with Registration Form), Visa, MasterCard, Discover Card, American Express or Purchase Order. A $30 fee is charged for any returned check. Personal checks are NOT accepted at the Conference. Purchase Orders must be received with registration by the Conference date and include the P.O. number, invoice address, tuition, approval signature, and contact name, email address and phone number.

Register by Phone, Fax, Mail or Online (Payment is required to register)

Register only ONCE, by mail, or click here, fax (800) 329-9923 or call (800) 377-7707, Ext. 5252, Monday-Friday, 8 a.m. - 5 p.m. (Pacific Time). Before calling, complete all registration information.

Tax Deductibility

Expenses of training, including tuition, travel, lodging and meals, to maintain or improve skills in your profession may be TAX DEDUCTIBLE. Consult your tax advisor.

Partial Attendance (No online registration available)

Call Contemporary Forums for tuition and CE credit for individual days. Group discounts do not apply. Registrations may not be shared.

Cancellations

Cancellations may be made by phone or in writing. Cancellations received on/before the appropriate early registration fee deadline receive a full tuition refund. Cancellations received after that date are assessed a $20 processing fee. No refunds for cancellations received after the Conference begins or for “no shows.” If this meeting is cancelled for any reason, including labor strikes or acts of God, liability is limited to a full refund of registration fees.

Program Changes

Contemporary Forums reserves the right to make necessary changes in speakers, topics or schedule. The most current program can be found on our website.

Questions? Contact Contemporary Forums at (800) 377-7707, Ext. 0, Monday - Friday, 8 a.m. - 5 p.m. (Pacific Time) or info@cforums.com.

If you require special arrangements at this Conference, call (800) 377-7707, Ext. 5252, at least 30 days prior to the Conference.